Privacy Policy | Great North Spins Hub

1. Introduction

This Privacy Policy explains how Great North Spins Hub ("Great North Spins Hub", "we", "us" or "our") collects, uses and protects information when you use the social casino entertainment platform at greatnorthspinshub.com (the "Website").

Great North Spins Hub is a free‑play social casino platform for Canadian players, featuring virtual slot machines, leaderboard challenges and collectible in‑game rewards. All gameplay uses virtual credits only, and winnings are purely virtual.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, you must not use the Website.

2. Data Controller and Contact

Great North Spins Hub is responsible for the processing of your personal information in connection with the Website.

Great North Spins Hub
245 Queen Street
Toronto, ON
Canada

If you have any questions about this Privacy Policy or our privacy practices, you can contact us at:
Email: support@greatnorthspinshub.com

3. Information We Collect

We collect only the information needed to operate a safe, engaging and responsible free‑play social casino.

3.1 Information You Provide to Us

Account information such as username, password, display name and avatar.
Contact details such as email address when you register, subscribe or contact support.
Profile and preferences such as favourite games, in‑game settings and enabled social features.
Communications including feedback, support requests and other messages you send to us.

3.2 Information Collected Automatically

Gameplay and engagement data such as sessions, virtual wins and losses, bonus rounds played, seasonal event participation, tournament results and leaderboard standings.
Technical data such as IP address, browser type and version, operating system and basic device identifiers.
Usage data such as pages viewed, clicks, time on page and how you interact with features.
Cookies and similar technologies used to remember your settings and help the Website run.

3.3 Information from Third Parties

We may receive limited information from:

social login providers, if you choose to sign in using a third‑party account;
analytics, fraud‑prevention or security services that help protect the Website and its players.

4. How We Use Your Information

We use your information for the following purposes:

To provide and operate the Website, including virtual slot games, challenges and tournaments.
To manage your account, profile, virtual balances, collectibles and leaderboard status.
To personalise your experience, for example through game suggestions and featured events.
To communicate with you about your account, updates, security notices and support.
To promote safe and responsible play, including monitoring for unusual or abusive behaviour.
To protect the integrity and security of the Website and its community.
To analyse and improve our games, events and overall user experience.
To comply with legal obligations and enforce our Terms and Conditions.

5. Cookies and Similar Technologies

We use cookies and similar technologies to help the Website function, remember your preferences and understand how it is used.

Where required by law, we will ask for your consent before using non‑essential cookies. You can manage cookies through your browser settings, but disabling some cookies may affect how the Website works.

6. Legal Bases for Processing (Where Applicable)

Depending on your location, we may rely on one or more of the following legal bases to process your personal information:

Performance of a contract – for example, to create and manage your user account.
Legitimate interests – such as operating a secure and enjoyable social casino platform.
Consent – where you have agreed to specific uses (for example, certain cookies or messages).
Compliance with legal obligations – including regulatory or reporting requirements.

7. How We Share Your Information

We do not sell your personal information. We may share it in the following situations:

Service providers that support the Website (hosting, analytics, security, support and communications) and act on our instructions.
Social features, where your display name, avatar and progress may be visible on leaderboards or in tournaments.
Legal and regulatory purposes, when required by law, regulation, legal process or to protect our rights or the rights of others.
Business transfers, in connection with a merger, acquisition or other restructuring, in line with applicable laws.

8. International Transfers

Some of our service providers may be located outside Canada. This means your information may be transferred to and processed in other countries that may have different data‑protection laws.

Where required, we will take appropriate steps to protect your information in line with applicable data‑protection requirements.

9. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

for as long as you maintain an active account with Great North Spins Hub;
for a reasonable period after account closure, to comply with legal or regulatory obligations;
for as long as necessary to resolve disputes and enforce our agreements.

When information is no longer required, we will take reasonable steps to delete or anonymise it.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, such as:

Access – to request confirmation and a copy of the personal information we hold about you.
Correction – to request that inaccurate or incomplete information is updated.
Deletion – to request that we delete certain information, subject to legal obligations.
Restriction – to request that we limit processing in certain circumstances.
Objection – to object to certain types of processing where permitted by law.
Withdrawal of consent – where processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us using the details above. We may need to verify your identity before responding to your request.

11. Children and Age Restrictions

The Website is intended only for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a person under 18, we will take reasonable steps to delete it.

We encourage parents and guardians to monitor their children’s online activity and to contact us if they believe a child has used the Website in breach of this policy.

12. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

13. Third-Party Websites and Services

The Website may contain links to third‑party websites or services that are not operated by us. We are not responsible for their content, privacy policies or practices.

We encourage you to review the privacy policy of every site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Website or applicable laws. When we do, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.

Your continued use of the Website after any changes take effect will constitute your acknowledgement of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Great North Spins Hub
245 Queen Street
Toronto, ON
Canada
Email: support@greatnorthspinshub.com